Question 1

What Is tangobuyback.com?

Accepted Answer

tangobuyback.com is a platform where you can Sell Now & Buyback your old / used gadgets like Laptops, Smart Phones, Smart Watches and much more for real money.

Question 2

How Do I Sell My Gadget on tangobuyback.com?

Accepted Answer

Search for your device through our on-page filter and our automated system will quote a price for your device, make a quote on platform, and visit our stores. Our expert will check and asses the device and pay you accordingly on the spot.

Question 3

What is Sell with Buyback?

Accepted Answer

This option allows you to sell your device for cash today and repurchase the same or a similar device later within your selected Buyback period (7, 14, 28, or 42 days).

Question 4

Can I repurchase a different device instead of my original one?

Accepted Answer

Yes. If your original device is no longer available, you may repurchase a similar device based on market value and availability.

Question 5

What happens if I don’t repurchase within my Buyback period?

Accepted Answer

If the Buyback period expires, the device may be resold in the open market or offered to other customers. At that point, the right to repurchase no longer applies.

Question 6

How is the value of my device determined?

Accepted Answer

The value is based on current market trends, device condition (such as screen, battery health, and overall functionality), and demand for that model.

Question 7

How do I choose my Buyback period?

Accepted Answer

You can select your preferred duration (7, 14, 28, or 42 days) at the time of selling.

Question 8

What If Your Agent Damages My Phone?

Accepted Answer

We will never damage a product that we buy. Rest assured that your phone is in safe hands.

Question 9

If My Model Is Not Available on tangobuyback.com, How Do I Sell It?

Accepted Answer

Can’t find your phone’s model on tangobuyback.com? WhatsApp us +971-555837078 with details about the brand, model, configuration and we will get back to you ASAP with the quote.

Question 10

What Identity Proof Required?

Accepted Answer

We need valid id proof whether its Emirates ID, Passport or Driving License.

Question 11

What If During Assessment the Condition of The Gadget Doesn’t Match to The One, I Provided on tangobuyback.com?

Accepted Answer

Under such circumstances, our representative will examine the device condition physically and technically after that based on condition you will get the price. If you agree, then we will pay you amount on the spot. You may also choose to discontinue our service if the quoted value is not up to your mark, without any risk of paying.

Question 12

I Bought a Phone from The USA Or Any Other Country and Now Want to Sell It. Will You Buy It and Do You Buy Locked Phones?

Accepted Answer

We buy gadgets which you bought outside uae but we don’t consider it in warranty even if you have a valid bill with it. This is because most gadgets bought outside uae have warranty valid in the country of origin and not in uae. Also, we don’t buy locked phone or cdma phones.

Question 13

Where Can I Buy a Second-Hand Phone?

Accepted Answer

You can find second-hand phones at our stores. BSW General Trading LLC or TangoPlus General Trading LLC

Question 14

Why Isn’t My Device Listed?

Accepted Answer

Some devices don’t sell anymore. This is either because they’re not relevant anymore or they’re too old (such as flip and qwerty phones). Although we love the moto flip, its irrelevance makes us unable to buy it.

Question 15

Is Your Service Available Throughout UAE?

Accepted Answer

We’re working hard to reach all emirates. Keep showing us your love and we might just come to your place first. Currently we are operating in Dubai only.

Question 16

How Do I Become a Partner or A Re-Seller with tangobuyback.com?

Accepted Answer

We are expanding our operations day by day, and we welcome partners to join us across the middle east & Africa region. You can reach us by writing in to info@tangodxb.com and sharing your name, email address, phone number & location. We will get back to you once we get these details.

Question 17

Should I Delete All Data from My Device Before Giving It to You?

Accepted Answer

We recommend you to delete all the personal data and to remove the sim and memory card from your phone. But, just in case you haven’t, then it’s not a problem at all. Because, before going ahead with any further procedure, we make sure that our technical expert has wiped out all the available data from the device.

Question 18

Should I Format My Phone Before Sell?

Accepted Answer

We recommend that you don’t format the phone until you receive the payment. Once payment is done, you can format the phone and hand over the phone to tangobuyback.com executive.

Question 19

Where Can I Reach You for Prompt Resolution of Queries or Complaints?

Accepted Answer

You can either reach us at info@tangodxb.com or +971-555837078

Question 20

What devices do you accept?

Accepted Answer

We accept a wide range of electronics, including smartphones, tablets, laptops, and smartwatches. Devices must be in working condition unless otherwise agreed.

Question 21

Is my personal data safe?

Accepted Answer

We strongly advise all customers to back up and erase their personal data before selling. We are not responsible for any data left on the device once it is sold.

Question 22

What is Sell Now?

Accepted Answer

Sell Now is a direct sale option where you sell your device outright for cash at the current market price.

Question 23

Can I get my device back after selling under Sell Now?

Accepted Answer

No. Under the Sell Now option, the transaction is final and ownership is transferred at the time of sa

Question 24

What happens to my device after I sell it?

Accepted Answer

Your device may be resold in the open market as part of our certified pre-owned stock.

Frequently Asked Questions

Forensic Data Wipe

Instant Cash Payout

28-Day Buyback

Dubai Store Hubs

Should I Delete All Data from My Device Before Giving It to You?

Is my personal data safe?

Still have questions about your device?